Translate any of the ServiceNow Portal content

While working on a number of global service management implementations in the last 15 years, we stumbled upon localization in multiple languages as a showstopper for global teams’ collaboration. Manual translations of new languages can take up to 14 days аnd then there is the challenge of how to maintain these translations in the long run.

ServiceNow out-of-the-box plugins support a limited number of languages and provide limited content coverage. There is no fully automated translation capability and we spent hundreds of hours to translate the platform in a new language, without touching the content that users create.

Locawise is an innovative ServiceNow global translation app that efficiently translates the ServiceNow platform with any content in any language. The app automates the translation of the entire ServiceNow Portal and thus reduce manual translation effort. It enables stakeholders to suggest, approve, and apply translations with ease while saving time.

Seamless connection between Mongo DB and Splunk

Locawise capabilities and key features

BRIGHT ServiceNow translation app allows companies to translate their entire instance to as many languages as they need. With Locawise, all content created by the users is translated dynamically in more than 100 languages with just a couple of minutes of configuration, saving time and effort in manual translation.

Locawise relies on two types of automation:

  • Single source of truth – Pre-defined dictionary with the available phrases as a reference for all future translations;
  • Dynamic translation – Combination of dictionary and automatic translations.

The application covers a large range of use-case scenarios, allowing natively looking, automatic translations of table records, knowledgebase articles, system messages. Users can easily create new languages, not only limited to I18N plugins.

Locawise and I18N plugins

Our mission is to provide a complete, seamless localization of the whole ServiceNow PortalLocawise does not collide with ServiceNow language plugins. It extends their functionality and goes beyond their capabilities to provide additional benefits for the client, automating the localization of ServiceNow instances. If an organization has integrated ServiceNow language extension, Locawise can be installed to automate the translations of the selected language. 

Locawise – ServiceNow Translation Application_Logo

Documents and resources


Locawise Technical Guide



Locawise Datasheet




Locawise Demo


Why choose us

Automated translations, covering 100% of the content

Ability to include new phrases and custom translation definitions.

Global accessibility and improved governance

Easier employees onboarding of users in a new location.

Seamless and user-friendly interface

Locawise is eliminating the need for technical experience or coding.

100+ supported languages and dynamic translation

Translate custom content without limitations.

Eliminate manual effort and save time

Focus on valuable use cases, introducing new languages faster.

Administration flexibility

Seamless process for suggesting, upvoting and approving translations.

Our Technology Expertise

BRIGHT technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, BRIGHT can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnership with leading software vendors, we make your projects a success.

Our Partnerships

To deliver outstanding end-to-end solutions, we partner with focused leaders for cutting edge technologies. We are very selective and dedicated in our partnership and build comprehensive delivery and support capabilities.

Are you interested in this solution?

Request the app or free 30-day trial by visiting the ServiceNow Store. Our Business Development team would be happy to share more of our experience and discuss your translation initiatives with a personalized demo, so do not hesitate to contact us.