Intelligent Incident Management

Intelligent Incident Management

Use Case

Leverage predictive intelligence to correlate events in real-time, automate incident prioritization and produce actionable alerts.

IT Service Intelligence and Еvent Management

Unreliable service performance, service outages and ineffective troubleshooting are one of the challenges that IT meets when trying to ensure seamless services to internal and external users. Analyzing performance issues quickly and with ease as well as the ability to adequately identify service abnormalities is now crucial for all businesses.

Today, we can leverage the power of predictive intelligence to correlate events in real-time, automate incident prioritization and produce actionable alerts. BRIGHT will help you with the assessment, design and architecture of IT Service Intelligence solution on a single event management console, integrated with your ITSM and orchestration tools.

  • Accelerate root cause analysis;
  • Reduce Mean Time to Repair (MTTR);
  • Consolidate events from various monitoring tools;
  • Improve service availability.

High-Performing Services with AIOps

AIOps driven IT business service health eliminates the noise, improves prioritization and identification of root cause, and remediates efficiently.

The Artificial Intelligence for IT Operations ensures visibility and agility through automation, enabling the business to:

  • Predict future incidents using machine learning algorithms and historical service health scores.
  • Gain full visibility across organizational infrastructure;
  • Assess the impact of operations and services;
  • Mitigate vulnerabilities and risk while reducing cost.

Benefits For Your Business

Our Technology Expertise

Bright technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, Bright can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnership with leading software vendors, we make your projects a success.

Related Partners

To deliver outstanding end-to-end solutions, we partner with focused leaders for cutting edge technologies. We are very selective and dedicated in our partnership and build comprehensive delivery and support capabilities.
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Success Stories

Our customers are some of the most innovative and forward-thinking global enterprises looking to manage complexity and simplify their operations. As trusted partners, we work together to optimize their business with simple and efficient processes.

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