Consulting & Advisory ServicesSERVICES
We combine strategy with execution to deliver tangible business outcomes, providing consulting and advisory services based on the specific needs of your organization.
Process & Organizational Assessment
The most successful IT transformation programs we deliver start with an important first step – assessment of the strategic business objectives, the current state of the organization and defining a target state based on desired business outcomes.
Typically, the assessment is tailored to a specific business initiative, delivered through a series of interviews with key IT and business stakeholders to:
- Detail current and future requirements across services, processes, organization, and technology landscape;
- Review and assess adherence to industry best practices;
- Develop both process and organizational gap analysis;
- Prioritize gaps and develop process and organizational transformation roadmap;
- Assess risks, change, and organizational readiness;
- Develop a business transformation roadmap with a blueprint of necessary activities to understand the exact level of effort, risk, and change (both people and process) necessary to deliver the expected business results.
ITSM Process Review & Alignment
Following the initial ITSM assessment and agreement on a roadmap for ITSM transformation, we then focus on ITSM process review and alignment to ensure:
- Increase process maturity through industry and ITIL best practices;
- Alignment to the strategic goals of the company;
- Alignment with all stakeholders from business, IT and security areas;
- Support organization change management to facilitate IT service management implementation;
- Empower teams for process adoption and training.
Benefits For Your Business
We care to understand your business and what you would like to achieve. Leave the delivery to us.
Data science professionals
A team of data scientists and business analysts will guide you through the journey from data to value
Our teams share a commitment to deliver successful projects. Commitment to your people, to your business, to your goals. No technology and organizational hurdles are too big for us to handle.
15 Years Experience
With 15+ years of industry experience working for some of the most innovative enterprise companies, we are here to share our practice and make your projects a success.
What our clients say
“Bright Consulting approach to Business Service Management helped us realize some tangible improvements in IT operations. To automate and integrate all IT processes in a single ITSM platform, Bright Consulting implemented BMC Remedy OnDemand solution and ensured a smooth implementation with limited customization, and enabled full integration through a complete process lifecycles. For us, it is very important that Bright Consulting also provides ongoing Managed Services and Support to ensure system maintainability and enhancement. As a trusted advisor, the consulting team worked with us to navigate the organizational change and facilitate the ITSM transformation within the organization.”
We partner with you to simplify and optimize your business and IT processes to deliver fast digital services. Whether you are focused to deliver outstanding customer experience, improve business agility, or deliver fast digital services, we will support you in the digital transformation journey.