ServiceNow Consulting Services

ServiceNow Consulting Services


Our mission is to drive end-to-end business transformation with a consulting approach and efficient implementation services.

Hours of ServiceNow consulting per year

Certified ServiceNow consultants

ServiceNow & ITIL certifications and accreditations

ServiceNow Customer Satisfaction Score


Bringing 15+ years of experience in delivering IT transformation projects to enterprise customers, we provide flexible and cost-effective services to organizations looking to streamline processes on the ServiceNow platform.

ServiceNow Best Practice Approach

In a long-term partnership with our customers, we provide end-to-end services to adopting and growing the ServiceNow platform with a focus on:

  • ITSM and business process analysis;
  • Agile delivery methodology;
  • ServiceNow architecture and best practices;
  • Cost-effective ServiceNow implementation;
  • Custom applications development on the ServiceNow platform;
  • Full ServiceNow managed services and support.

We bring flexibility to projects with highly skilled professional consultants:

ITSM Process Consultant/Business Analyst

  • Management & Technology Certifications (ITIL, CISSP, CISA, COBIT);
  • Microsoft Certified System Engineer, Project Management, Scrum;
  • 7+ years of relevant technical and ITSM process experience.

ServiceNow Solution Architects/Senior ServiceNow consultant/ ServiceNow developers

  • ServiceNow® Certified System Administrator;
  • ServiceNow® Certified Application Developer;
  • ServiceNow® Certified Implementation Specialist;
  • ITIL Foundation or higher certification;
  • 5+ years of relevant experience.



ServiceNow IT Service Management

Our ITSM implementation approach brings effortless organizational scale up while maintaining business continuity and enabling productivity. Move your IT from reactive to proactive by optimizing IT service experience. Drive digital transformation with intelligent automation – automate tasks, increase productivity, and empower self-service.

Our expertise includes:

  • Design and development of CMDB and integrating it with the major ITSM processes;
  • Service Catalogue design and implementation;
  • Process design and development of Incident Management, Service Request Management, Problem Management, Change Management, Knowledge Management, and end user facing Service Portal.
  • Design and Implementation of Asset Management process;

ServiceNow IT Business Management

IT business transformation requires focusing on many business priorities at once like mitigate risk, increase productivity, improve customer experience and employee workflows. We at BRIGHT have the expertise to support your ITBM initiatives on the ServiceNow platform and ensure maximum value for your organization.

  • Reduce risk;
  • Evaluate customer and employee experience;
  • Increase intelligence and automation.

Gain visibility into business-critical services, improve project predictability and delivery and transform the way your teams manage project portfolios by:

  • Centralize demand management;
  • Consolidating management tools;
  • Connecting development and operations;
  • Unifying resource management.

ServiceNow IT Operations Management

Many organizations face the negative business impact due to service outages, security issues, and poor cost management caused by manual processes and limited governance. To minimize losses, companies should gain visibility and knowledge of their IT resources, ensure their service availability, and IT health.

ServiceNow platform gives you real-time visibility while help you optimize your digital services and IT investments.

Our previous projects include:

  • Orchestrate the provisioning of services and accounts from local to seamless experience;
  • Drive the whole Identity Management process through a ServiceNow orchestration;
  • Deliver Global solution to deploy ServiceNow Discovery to assess the impact on change requests, assess threats and vulnerabilities;
  • Design and implementation of a custom solution for virtual machine provisioning from ServiceNow with orchestration workflows;
  • Design and development of custom, certified applications.

ServiceNow Customer Service Management

ServiceNow Customer Service Management solutions help you connect customer service with other departments to resolve complex issues end-to-end, increase productivity, boost efficiency, and improve service quality.

ServiceNow CSM help companies empower their customers with fast and personalized self-service, making it easy to:

  • Find answers to common questions via chatbot;
  • Discover solutions by engaging with colleagues and experts;
  • Find information using a knowledge base;
  • View the status of purchased products and services;
  • Carry out common requests – changes in personal data, password resets, etc.

ServiceNow HR Service Delivery

Ensure seamless employee experience and eliminate frustration with efficient, automated services.

ServiceNow HR Service Delivery Workflows improve employee satisfaction by:

  • Providing optimized service delivery;
  • Improving productivity;
  • Simplify services’ access;
  • Streamline employee transitions;
  • Reduce calls and increase time to resolve cases.

ServiceNow Governance, Risk and Compliance

ServiceNow Governance, Risk and Compliance workflows allow you to respond to risk and treads on time by empowering your organization with data-driven decisions. 

  • Handle risk real-time by continuous monitoring and business continuity management;
  • Improve business decisions by providing easy access to data and insights to all stakeholders;
  • Increase productivity with consumer-like user experiences and cross-functional automation.

Benefit from ServiceNow GRC scalable application packages based on your needs, including:

  • Policy and Compliance Management;
  • Risk Management; 
  • Audit Management;
  • Vendor Risk Management;
  • Operational Risk management;
  • Performance Analytics;
  • Business Continuity Management.

Vendor and Contract Management

Make important decisions using practical up-to-date information about vendors and their performance.

ServiceNow Vendor Performance Management helps organizations manage, compare, and evaluate vendors. You can score and rate vendors across different categories like compliance, product reliability, and customer satisfaction. Benefits of the ServiceNow VPM include continuous vendor improvement, reducing operational cost, and improving the end-user experience.

ServiceNow Vendor Risk Management monitors assess and remediate the risk, caused by your vendors:

  • Manage stakeholder relationships, automate processes and risk scoring throughout the vendor assessment life cycle;
  • Track risks and issues related to vendors;
  • React to high-risk vendors and increase collaboration.

ServiceNow Custom Applications Development

As ServiceNow Premier Technology Partner, BRIGHT builds innovative applications on the ServiceNow platform based on customer-specific business processes and integration needs.

In case you are looking to address complex integration requirements, please learn more about our certified ServiceNow integration application on ServiceNow Store.

Learn more about Bright ServiceNow Task Integration Bus and our ServiceNow translation application – Locawise.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. 

ServiceNow Managed Services & Support

Incident Management Services

Single point of contact for resolution of all incidents related to an existing ServiceNow® system.

Operational & System Administration Services

Operational or maintenance activities related to frequent changes in the system.

System Enhancement services

A package of consulting days per month/year to be used for system enhancement and fine-tuning the implemented ServiceNow system.

ServiceNow Upgrade-as-a-Service: 10-day Package

BRIGHT provides a range of services to support companies after their ServiceNow implementation. Our approach is to ensure the changes and enhancements you make don’t impact the system performance, you can scale efficiently without risk of service disruption, avoid unnecessary customizations with the best practice approach. BRIGHT provides a ServiceNow Upgrade-as-a-Service package to ease up the upgrade to the latest version of the platform. We deliver the ServiceNow upgrade in a 10-day package so you can adopt the new features and functionality of the platform in no time.

As part of the package, our team of ServiceNow consultants will:

  • Guide you through every step of the upgrade and make sure your instance is fit for scale, performance, and upgradeability;
  • Presents new functionalities to all stakeholders and plan the upgrade;
  • Perform platform impact assessment;
  • Performs all upgrade activities.


As your ServiceNow implementation partner, training is an essential part of our end-to-end service approach. We are providing training delivered by accredited BRIGHT trainers who bring in hands-on project experience. We focus on applying ServiceNow best practices and ITIL theory to each participant organization via individual case study development and consulting support.

Benefits For Your Business

Our Technology Expertise

Bright technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, Bright can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnerships with leading software vendors, we make your projects a success.

ServiceNow IT Workflows

Deliver solutions that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM, ITBM, ITOM, ITAM, DevOps and Security services.

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ServiceNow Customer Workflows

Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

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ServiceNow Employee Workflows

HR Service Delivery provides better employee experience, improving employee satisfaction and productivity.

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NOW Platform App Engine

Design, development, and implementation of custom, certified applications.
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What our clients say